[Comtec Announce] [ADSL/FTTC] Service Alert 10th April 2018 - Update 3

[David Croft]

This is an incident notification regarding ADSL/FTTC services.

Date: Tuesday, 10th April 2018
Start time: 11:00 BST
End time: 11:58 BST

Services affected:

ADSL/FTTC circuits provided by TTB (excluding BT and Cloud Ethernet FTTC).

Report:

An incident occurred on the TTB network that caused a large number of
ADSL/FTTC customers to disconnect and be mostly unable to reconnect.
This affected all customers across all ISPs using the TTB broadband
network.

TTB have informed us that the outage was due to a faulty card at
Telecity Manchester which caused a backplane failure. The faulty card
was replaced and traffic was re-established.

The carrier has postponed all planned internal network changes in
order to investigate why the card failed and how this was able to
cause such a widespread outage in order to prevent a reoccurrence.

This is the final update on this service alert.

Regards,

David Croft

--
David Croft
Lead Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.