[Comtec Announce] [ADSL/FTTC] Service Alert 10th April 2018 - Update 2

[David Croft]

This is an incident notification regarding ADSL/FTTC services.

Date: Tuesday, 10th April 2018
Start time: 11:00 BST
End time: 11:58 BST

Services affected:

ADSL/FTTC circuits provided by TTB (excluding BT and Cloud Ethernet FTTC).

Report:

We are aware of an issue on the TTB network that has cause a large
number of ADSL/FTTC customers to disconnect.

TTB informed us that a core device within their network had failed and
customers should be reconnecting automatically via alternate routes.

At this time we can see that the majority of our customers have reconnected.

If your device has not reconnected automatically, we recommend
power-cycling it. If it still does not reconnect, please open a ticket
with noc at comtec.com or by phone to 0845 899 1423.

Regards,

David Croft

-- 
David Croft
Lead Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.