[Comtec Announce] [QUAR] FW: [IP Voice Services] Service Alert 21st July 2016 - Update 2

[Adrian Williams]

This is an incident notification regarding IP Voice Services.

Date: Thursday, 21st July 2016
Start time: 07:45 BST (UTC+0100)
End time: 21:00 BST (UTC+0100)


Services affected:

IP Voice Services


Report:

The downstream SIP provider replaced a faulty switch card overnight. Engineering confirmed that the secondary BGP connection was up at 21:00

Service was restored at 21:00 and engineering have confirmed service is stable

Calls to and from the PSTN are traversing the BGP connections as expected.

On-net calling is unaffected.

Comtec NOC is tracking this issue under ticket IHJ-431-46424

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Best regards,