[Comtec Announce] [IP Voice Services] Maintenance window 2nd August 2016

[Adrian Williams]

Please be advised of the following maintenance window scheduled on Tuesday 2nd August to IP Voice Services.

Date: Tuesday 2nd August 2016
Start time: 0000 BST
End time: 0300 BST

Purpose:

Our vendor datacentre engineering team will be carrying out maintenance to address the root cause for the recent power outage in our Telecity POP. This work will revolve around alternating power feeds and replacing defective parts. We have been advised that this will not cause us any issues, but we will be monitoring the situation and have set the risk to high, as there would be significant impact should the work not go as planned.


Services Affected:

IP Voice Services


Impact:

High

The redundancy that is in place will be reduced whilst the changes are executed. As the systems involved in these changes are fundamental core elements, but there is no impact to service expected.

The Engineering team will be closely monitoring all systems and services to ensure any disruption is as brief as possible

Comtec is tracking this issue under ticket MLZ-171-49200.


Regards,
Adrian Williams
2nd Line Voice and Data Support
Comtec

www.comtec.com

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

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Adrian Williams
2nd Line Voice and Data Engineer

Comtec

E: Adrian.Williams at comtec.com
T: 01737 228123| M: | F: 01737 228101
W: www.comtec.com

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Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.