[Comtec Announce] [IP Voice Services] Service Alert 21st July 2016 - Update 1

[Adrian Williams]

This is an incident notification regarding IP Voice Services.

Date: Thursday, 21st July 2016
Start time: 07:45 BST (UTC+0100)
End time: TBA


Services affected:

IP Voice Services


Report:

Our downstream SIP provider has informed us that there has been a loss of power in their Datacentre. They have engineers on site to resolve the issue.

Engineering has seen our primary connection to our downstream SIP carrier restored at 10:15, after they were switched to backup connections earlier, and this has remained stable.

Our network monitoring indicates that call quality has returned to normal service quality.

On-net calling is unaffected.

More information will be provided when it becomes available.

Comtec NOC is tracking this issue under ticket IHJ-431-46424

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Best regards,
Adrian Williams



Adrian Williams
2nd Line Voice and Data Engineer

Comtec

E: Adrian.Williams at comtec.com
T: 01737 228123| M: | F: 01737 228101
W: www.comtec.com

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