[Comtec Announce] [IP Voice Services] Service Alert 29th June 2016 - Update 3

[David Croft]

This is an incident notification regarding IP Voice Services.

Date: Wednesday, 29th June 2016
Start time: 16:13 BST (UTC+0100)
End time: 16:41 BST (UTC+0100)

Services affected:

IP Voice Services.

Report:

Our monitoring systems detected partial loss of service to IP Voice
Services including access to the provisioning portals and the loss of
some SIP registrations.

Our supplier has confirmed a suspected software bug on a core network
switch and have gathered all logs and raised this with the vendor for
confirmation.

Our supplier's engineers remotely powered down the switch to take it
out of service to enable all traffic to route over the secondary
resilient switch in the network.

Engineering are liaising with the vendor to bring the primary switch
back into service at the earliest opportunity without affecting
service. In the meantime, core network resiliency has been temporarily
reduced and engineering are closely monitoring all services.

Service was restored at 16:41 and engineering have confirmed service is stable.

Further details will be supplied as they become available.

Comtec NOC is tracking this issue under ticket [#ULB-279-38308].

Best regards,

David Croft

--
David Croft
Lead Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.