[Comtec Announce] Service Alert 29/04/2016 Downstream SIP carrier provider connections

[Adrian Williams]

Service Alert

Ref: SAA0148

Update
Issued:             1 – (original issue) 29/04/2016 13.45

Systems/Services Affected:

Call to and from the PSTN

Incident Summary

Start : 29/04/2016 – 13:00

End : TBA

Service Impact : MEDIUM

Status : OPEN

Update 1 – Original Issue 29/04/2016 13:45

Issue:

Our monitoring systems have alerted our Engineering team that our Direct Connections to our downstream
SIP carrier provider are down. Traffic is currently traversing the back-up Internet Connections and a drop in call quality has been reported.

On-net calling is unaffected.

Actions

Engineering are liaising directly with IP Exchange and more
information will be provided when it becomes available.

Apologies for the inconvenience caused.

Adrian Williams
2nd Line Voice and Data Engineer

Comtec

E: Adrian.Williams at comtec.com
T: 01737 228123| M: | F: 01737 228101
W: www.comtec.com

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