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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;page-break-after:avoid">
<b><u><span lang="EN-US" style="font-size:28.0pt">Service Alert</span></u></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:20.0pt">Ref: SAA0148</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">Update<br>
Issued: 1 –</span></b><span lang="EN-US"> (original issue) 29/04/2016 13.45</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">Systems/Services<span style="color:#1F497D">
</span>Affected:</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Call to and from the<span style="color:#1F497D">
</span>PSTN</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:14.0pt">Incident Summary</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">Start :
</span></b><span lang="EN-US">29/04/2016 – 13:00 </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">End
</span></b><span lang="EN-US">: TBA</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>Service Impact</b> : MEDIUM<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>Status</b> : OPEN<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:14.0pt">Update 1 – Original Issue 29/04/2016 13:45</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Issue:<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:10.0pt">Our monitoring systems<span style="color:#1F497D">
</span>have alerted our Engineering team that our Direct Connections to our downstream<br>
SIP carrier provider<span style="color:#1F497D"> </span>are down. Traffic is currently traversing the back-up<span style="color:#1F497D">
</span>Internet Connections and a drop in call quality has been reported.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On-net calling is unaffected.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Actions<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Engineering are liaising directly with IP Exchange and more<br>
information will be provided when it becomes available.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Apologies for the inconvenience caused.<span style="color:#1F497D"><o:p></o:p></span></p>
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<br>
<span style="font-size:10.0pt;
font-family:"Calibri";mso-fareast-font-family:Calibri;mso-fareast-language:
EN-GB;mso-no-proof:yes"><b>Adrian Williams</b><br>
2nd Line Voice and Data Engineer<br>
</span><br>
<b><span style="font-size:10.0pt;
font-family:"Calibri";mso-fareast-font-family:Calibri;color:#3366FF;
mso-fareast-language:EN-GB;mso-no-proof:yes">Comtec</span></b><br>
<span style="font-size:10.0pt;
font-family:"calibri","sans-serif";mso-fareast-font-family:Calibri;mso-fareast-language:
EN-GB;mso-no-proof:yes"><br>
E: Adrian.Williams@comtec.com <br>
T: 01737 228123| M: | F: 01737 228101 <br>
W: www.comtec.com<br>
<br>
<a href="http://www.comtec.com/"><img src="http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg"></a><br>
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<p class="MsoNormal"><b><span font-family:?Calibri?;="" style="font-size:8.0pt;mso-fareast-language:EN-GB">Registered Office:
</span></b><span style="font-size:8.0pt;mso-fareast-language:EN-GB">Comtec House, Albert Road North, Reigate, Surrey RH2 9EL<o:p></o:p></span></p>
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CONFIDENTIALITY NOTICE<o:p></o:p></span>
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