[Comtec Announce] IP Voice Services] Maintenance window 2nd October 2015

[Adrian Williams]

Please be advised of the following maintenance window scheduled on 2nd October to IP Voice Services.

Date: Friday, 2nd October 2015
Start time 0600 BST
End time 0900 BST

Purpose:

The Engineering Team will be performing works to re-route outbound call traffic to off-net destinations to traverse a new, higher capacity SBC cluster, to allow for future growth in the platform.
There will be no effect on existing calls when the change in traffic routing is made. All new outbound calls initiated after the change will be routed over the new SBC cluster.
 
Inbound off-net calls will be migrated to this new SBC cluster in a separate window. We will advise of these works in a separate notice.



Services affected:

IP Voice Services



Impact:

There is no expected risk to service as a result of this change.


Comtec is tracking this issue under ticket KVO-188-55980

Regards,

Adrian Williams
2nd Line Voice and Data Support
Comtec
www.comtec.com

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

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