[Comtec Announce] [IP Voice Services] Maintenance window 19th June 2015

[Adrian Williams]

Please be advised of the following maintenance window scheduled on 19th June 2015 to IP Voice Services

Date: Friday 19th June 2015
Start time: 20:00 BST
End time: Saturday 20th June 2015 02:00 BST

Purpose:

The Engineering Team will be commissioning new, dedicated dark fibres to connect the two new POPs together as well as relocating some of the call recording server architecture into the new primary POP between 20:00 on 19th June 2015 and 02:00 on 20th June 2015.  


Services affected:

Call Recorder and Business Portal


Impact:

There is no expected impact as a result of the network changes; no live traffic will be moved to these links.
For the Call Recorder; during the move calls will continue to be recorded, however the portal will be unavailable for a period and calls will not show in the portal as soon as they have been recorded.

Please refrain from using the portal or accessing the call recording system using the archiving or desktop notifier tools during this window.


The Engineering team will be working to make sure that any disruption, if experienced, is kept to a minimum.

Comtec NOC is tracking this issue under ticket: FLK-307-27043

Regards,
Adrian Williams
2nd Line Voice and Data Support

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

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