[Comtec Announce] [IP Voice Services] Maintenance window 23rd June 2015

[Adrian Williams]

Please be advised of the following maintenance window scheduled on 23rd June 2015 to IP Voice Services

Date: Tuesday 23rd June 2015
Start time: 22:00 BST
End time: 23:00 BST

Purpose:

The Engineering Team will be upgrading the server infrastructure that supports MobileOffice, CRM Connect and Wallboard applications between 22:00 on 23rd June 2015 and 23:00 on 23rd June 2015.


Services affected:

MobileOffice and CRM Connect applications


Impact:

Whilst the works are carried out users will be unable to establish a login to MobileOffice or CRM Connect applications. 
Any user not already logged in prior to the commencement of the work window will not be able to log in and will be unable to make or receive calls via the applications until the work is completed.
Any user already logged into MobileOffice or CRM Connect will remain logged in and will be able to continue to make and receive calls as normal. Therefore, please make sure that any users that require use of these services to make and receive calls are logged in prior to the works window.
Calls to or from a user's IP phone or UC Office application will be unaffected.
The wallboard application will be unavailable for the duration of the works.
Please also refrain from making any changes in the Business Portal to users who have a MobileOffice device assigned as configuration files will not be created, updated or deleted during this maintenance.


The Engineering team will be closely monitoring all systems and services, including the above, to ensure any disruption is as brief as possible.

Comtec NOC is tracking this issue under ticket: 

Regards,
Adrian Williams
2nd Line Voice and Data Support

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

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