[Comtec Announce] [ADSL/FTTC] Service Alert 9th June 2014 - Update 4

[David Croft]

This is an incident notification regarding ADSL/FTTC services.

Date: Monday, 9th June 2014
Start time: 11:00 BST (UTC+0100)

Services affected:

ADSL/FTTC customers, excluding Cloud Ethernet FTTC.

Report:

We experienced an issued that caused all ADSL/FTTC customers to
disconnect and be unable to reconnect. We determined that this issue
was not caused by our network and escalated this matter with our
supplier.

Update: Our supplier has determined that the root cause is a bug in
one of their core routers. They have raised this issue with Brocade
TAC.

We have a workaround in place and have migrated all customers to a
backup link. All customers should be connected and if you are
experiencing any issues, please contact the NOC.

At this time all services are operating normally, albeit with reduced
resilience. The next update will therefore be issued as more
information becomes available.

Comtec NOC is tracking this issue under ticket [#ROI-515-53554].

Best regards,

David Croft

--
David Croft
IT - Network Engineering

Sargasso Networks
http://www.sargasso.net/

For support enquiries please always contact support at sargasso.net
and not any named individual. UK: 0845 034 5020 USA: 212-400-1694