[Comtec Announce] [ADSL/FTTC] Maintenance windows 25th-26th March 2014

[David Croft]

Please be advised of the following maintenance windows scheduled on
our ADSL/FTTC service.

Date: Tuesday, 25th March 2014
Start time: 22:00 GMT
End time: 06:00 GMT (Wednesday)

Date: Wednesday, 26th March 2014
Start time: 22:00 GMT
End time: 06:00 GMT (Thursday)

Purpose:

Upgrades to our ADSL/FTTC platform.

Services affected:

ADSL/FTTC services.
(Cloud Ethernet business FTTC services will not be affected).

Impact:

Low.

Our ADSL and FTTC services are delivered through multiple redundant
sites. Each of these sites will be upgraded separately, and so we are
expecting a very minor impact.

ADSL and FTTC customers may lose connectivity briefly during these
windows, if they are currently connected to the site that is being
upgraded. Customers should find that their devices automatically
reconnect within a few minutes to an alternate site.

If you continue to have problems following this maintenance, please
turn your ADSL/FTTC modem/router off and on again. If you continue to
experience any problems after following this procedure, please contact
the NOC.

We will be monitoring our systems carefully during these windows.

Comtec NOC is tracking this issue under ticket [#RFU-629-93955].

Regards,

David Croft

-- 
David Croft
IT - Network Engineering

Sargasso Networks
http://www.sargasso.net/

For support enquiries please always contact support at sargasso.net
and not any named individual. UK: 0845 034 5020 USA: 212-400-1694