[Comtec Announce] [IP Voice Services] Planned Engineering Work 23rd February 2014

[Michael Cullen]

Please be advised of the following planned engineering works on our IP Voice platform:

Date: Sunday, 23rd February 2014
Start time: 03:00 GMT
End time 05:00 GMT

Purpose:

The Engineering Team will be performing works to increase the capacity of one of the call processing server clusters in the platform between 03:00 on 23/02/2014 and 05:00 on 23/02/2014.

Impact:

Expected impact is MEDIUM.

During the works window please refrain from attempting to make any provisioning changes to users or features where possible.

Due to the nature of the works there will be a brief period, of no more than 10 minutes, where users may experience excessive post dial delay or the inability to make or receive calls.

The Engineering to team will be working to make sure this is kept as short as possible and carried out at a time which will effect as few users as possible.
 
Our Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced

Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact noc at comtec.com or
0845 899 1423 and not any named individual.
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