[Comtec Announce] [Core Network] Service Alert 14th February 2014 - Update 5

[David Croft]

This is an incident notification regarding Internet connectivity at
site LSREI01 (Comtec House).

Date: Friday, 14th February 2014
Start time: 13:42 GMT
End time: 18:38 GMT

Services affected:

Internet access at LSREI01 (Comtec House).

Report:

At 13:42 we observed flapping in a third party circuit out of Comtec
House. Failover to the backup lines happened automatically.

Our supplier advised that they were experiencing a nationwide major
service outage (MSO) across their network. Following hardware
replacement by their engineers, they have advised that the fault has
been repaired.

We have tested the circuit and confirmed that it appears to be
operating normally again, and have therefore brought it back into
service, At this time full resilience has been restored.

We will continue to monitor the situation closely.

Comtec NOC is tracking this issue under ticket [SUJ-701-70770].

Best regards,

David Croft

-- 
David Croft
IT - Network Engineering

Sargasso Networks
http://www.sargasso.net/

For support enquiries please always contact support at sargasso.net
and not any named individual. UK: 0845 034 5020 USA: 212-400-1694