[Comtec Announce] [Core Network] Service Alert 14th February 2014 - Update 4

[David Croft]

This is an incident notification regarding Internet connectivity at
site LSREI01 (Comtec House).

Date: Friday, 14th February 2014
Start time: 13:42 GMT

Services affected:

Internet access at LSREI01 (Comtec House).

Report:

At 13:42 we observed flapping in a third party circuit out of Comtec
House. Failover to the backup lines happened automatically.

We have observed that the circuit has been stable since 15:55, however
we have not yet received an all-clear from our supplier.

Our supplier has advised that they are experiencing a nationwide major
service outage (MSO) across their network. An engineer is on their way
to the exchange, with an estimated arrival time of 17:35.

The next update will be issued in 90 minutes, or earlier if new
information becomes available.

Comtec NOC is tracking this issue under ticket [SUJ-701-70770].

Best regards,

David Croft

-- 
David Croft
IT - Network Engineering

Sargasso Networks
http://www.sargasso.net/

For support enquiries please always contact support at sargasso.net
and not any named individual. UK: 0845 034 5020 USA: 212-400-1694