[Comtec Announce] [IP Voice Services] Service Alert : SAA0067 - Call Recording Portal 06/06/2013

[Michael Cullen]

Please be advised of the following Service Alert on the IP Voice Services platform:


Issue : Some recorded calls cannot be seen within the Call Recording Portal between 12:38-14:20.

All calls were recorded as normal between 12:38-14:20.

Engineering have resolved the issue and all recorded calls before 12:38 and after 14:20 onwards are viewable in the call recording portal as expected.

Engineering are currently working on restoring calls recorded between 12:30-14:20 to the call recording portal.

We will keep you updated as information becomes available.


Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact no at comtec.com or
0845 899 1423 and not any named individual.