[Comtec Announce] Maintenance window 25th/26th May 2013 - Update 3

[David Croft]

This maintenance has been completed.

Regards,

David Croft

On 25 May 2013 00:20, David Croft <david at comtec.net.uk> wrote:
> This maintenance window is now beginning.
>
> Regards,
>
> David Croft
>
> On 16 May 2013 18:44, David Croft <david at comtec.net.uk> wrote:
>> We have completed the project plan and lab for this network
>> architecture upgrade, and we are pleased to announce that we are not
>> expecting any significant operational impact during this window
>> (except for xDSL/FTTx customers as described below). However there
>> will be reduced levels of resiliency and the network will be 'at-risk'
>> during these works.
>>
>> xDSL/FTTx customers will be disconnected twice on Saturday 25th
>> afternoon and automatically failed over to alternate servers. If your
>> connection fails to restore automatically after a few minutes, please
>> reboot your modem/router.
>>
>> Regards,
>>
>> David Croft
>>
>> On 20 April 2013 22:43, David Croft <david at comtec.net.uk> wrote:
>>> Please be advised of the following maintenance window scheduled on our network:
>>>
>>> Start date: Saturday, 25th May 2013
>>> Start time: 00:00 BST (23:00 UTC Friday)
>>>
>>> End date: Sunday, 26th May 2013
>>> End time: 23:59:00 BST (22:59 UTC)
>>>
>>> Purpose
>>>
>>> Network architecture changes and upgrades across our UK network to
>>> support an expanded product offering.
>>>
>>> Impact
>>>
>>> Due to the redundant nature of our network, we are expecting no
>>> operational impact from this work to customers with resilient
>>> connections to our network.
>>>
>>> Single-homed 21CN, Cloud Ethernet, ADSL and FTTC customers will
>>> experience an outage of up to two hours during this window, as will
>>> transit customers single-homed to our network. A detailed impact
>>> analysis will be published nearer the time, including more precise
>>> windows for these outages.
>>>
>>> Comtec NOC is tracking this issue under ticket [#PRO-139-88078].
>>>
>>> Regards,
>>>
>>> David Croft

-- 
David Croft
Lead Network Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.