[Comtec Announce] Maintenance window 25th/26th May 2013 - Update 2

[David Croft]

This maintenance window is now beginning.

Regards,

David Croft

On 16 May 2013 18:44, David Croft <david at comtec.net.uk> wrote:
> We have completed the project plan and lab for this network
> architecture upgrade, and we are pleased to announce that we are not
> expecting any significant operational impact during this window
> (except for xDSL/FTTx customers as described below). However there
> will be reduced levels of resiliency and the network will be 'at-risk'
> during these works.
>
> xDSL/FTTx customers will be disconnected twice on Saturday 25th
> afternoon and automatically failed over to alternate servers. If your
> connection fails to restore automatically after a few minutes, please
> reboot your modem/router.
>
> Regards,
>
> David Croft
>
> On 20 April 2013 22:43, David Croft <david at comtec.net.uk> wrote:
>> Please be advised of the following maintenance window scheduled on our network:
>>
>> Start date: Saturday, 25th May 2013
>> Start time: 00:00 BST (23:00 UTC Friday)
>>
>> End date: Sunday, 26th May 2013
>> End time: 23:59:00 BST (22:59 UTC)
>>
>> Purpose
>>
>> Network architecture changes and upgrades across our UK network to
>> support an expanded product offering.
>>
>> Impact
>>
>> Due to the redundant nature of our network, we are expecting no
>> operational impact from this work to customers with resilient
>> connections to our network.
>>
>> Single-homed 21CN, Cloud Ethernet, ADSL and FTTC customers will
>> experience an outage of up to two hours during this window, as will
>> transit customers single-homed to our network. A detailed impact
>> analysis will be published nearer the time, including more precise
>> windows for these outages.
>>
>> Comtec NOC is tracking this issue under ticket [#PRO-139-88078].
>>
>> Regards,
>>
>> David Croft

-- 
David Croft
Lead Network Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.