[Comtec Announce] [IP Voice Services] - Emergency Planned Engineering Work: Monday, 20/02/2012 to Tuesday, 21/02/2012

[Richard Betson]

Please be advised of the following planned engineering works on the IP Voice Services platform:

Date: 23:30 Monday, 20/02/2012 to 04:00 Tuesday, 21/02/2012

Purpose
On 20/02/2012 from 23:30 to 21/02/2012 04:00 there will be EMERGENCY Planned Engineering Works on the carrier side PSTN Gateway to load a minor SBC software change to resolve an extremely rare discrepancy experienced during situations involving customer hardware failure.

Impact
This has been fully tested in the carrier side test environment and the risk to voice services is extremely LOW due to the processes in place to minimise impact to customers during the work.

Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact noc at comtec.com or
0845 899 1423 and not any named individual.