[Comtec Announce] 21CN: Openreach maintenance in September and October

[David Croft]

We have been advised that the remaining devices will be upgraded on
the 10th of October. 21CN customers should be aware that there will be
a 1 minute loss of service at around 03:00 BST.

This does not apply to 21CN customers who have already been advised of
a different date for their upgrade.

We will be monitoring all circuits to make sure service is restored
quickly. However, if you experience any issues following this work,
please contact the NOC.

Original announcement follows.

Regards,

David Croft

On 30 August 2011 13:49, David Croft <david at comtec.net.uk> wrote:
> Openreach will be performing software upgrades on all customer NTEs
> between mid-September and late October. This will be performed
> remotely and no client visit will be required.
>
> Purpose
>
> Software upgrades of 21CN network-terminating equipment.
>
> Impact
>
> Each upgrade will take approximately 1 minute and will be performed
> between 00:00 and 06:00. During this time, your 21CN circuit will be
> unavailable for approximately 1 minute.
>
> Due to the low impact and large number of these upgrades, we will not
> be notifying customers individually with their appointed date.
> However, if you would like to be informed of your upgrade date, please
> contact the NOC and we will let you know as soon as we can find out.
>
> Further information can be found in the Openreach briefing at http://sargas.so/8
>
> Regards,
>
> David Croft

-- 
David Croft
Lead Network Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.