[Comtec Announce] Connectivity issue 2nd October 2007

[David Croft]

NTL have provided the root cause analysis. This outage was caused by a
faulty processor card on the core Juniper router. The card was
replaced on Tuesday evening and the issue is resolved.

Regards,

David

On 02/10/2007, David Croft <david at comtec.net.uk> wrote:
> NTL report that they were having a MSO (Major Service Outage) in
> various locations including the London Docklands area where our
> circuit terminates.
>
> We have not yet received confirmation that the issue is resolved but I
> note that we have been stable for almost an hour now. We will continue
> to monitor the situation.
>
> We will be requesting further information as to the cause of this
> outage over the coming days.
>
> Regards,
>
> David
>
>
> On 02/10/2007, David Croft <david at comtec.net.uk> wrote:
> > We are currently experiencing problems with our NTL circuit flapping
> > up and down. This is having a knock-on effect of destablising our
> > network. Connectivity at this point is sporadic. We are working
> > closely with our suppliers to resolve this issue ASAP. We will keep
> > you informed.
> >
> > Comtec NOC is tracking this issue under ticket number 2007100279000086.
> >
> > Regards,
> >
> > David Croft
> > Lead Network Engineer
> >
>