[Comtec Announce] [Core Network] Informational Notice 18th December 2018 - Barclays - Update 1

[David Croft]

This issue was resolved at 20:00 last night by Barclays rerouting
their network traffic.

Customers should now be able to successfully access barclays.net.

Regards

David Croft

On Tue, 18 Dec 2018 at 16:31, David Croft <david.croft at comtec.com> wrote:
>
> A number of customers have reported an inability to access
> https://cashmanagement.barclays.net/ since the weekend
>
> We have conclusively proved that there is no issue on our network,
> even going as far as to packet capture at all of our border routers
> which has verified that absolutely no response is being received from
> 157.83.99.50 to the TCP SYN packets which initiate the connection.
>
> We have been in contact with Barclays's DDoS protection provider
> Akamai/Prolexic who, while unable to divulge the exact problem due to
> the nature of their business, have also absolutely confirmed that the
> issue is not on their network but with Barclays.
>
> We have reached out to Barclays through multiple channels in an
> attempt to reach an network engineer in the correct department to
> diagnose and fix this problem however as yet they have not been
> responsive.
>
> Regards
>
> David Croft
>
> --
> For urgent operational issues please always contact noc at comtec.com
> or 0845 899 1423 and not any named individual.



--
For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.

David Croft
Lead Network Engineer

Comtec

DO MORE TODAY. Our aims: to be the best, to make a difference while pushing our limits.

E: David.Croft at comtec.com
T: 01737 228100| F: 0845 8991401
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