[Comtec Announce] [IP Voice Services] Maintenance window 28th August 2017

[Adrian Williams]

Please be advised of the following maintenance window scheduled on Monday 28th August 2017 to IP Voice Services.

Date: Bank Holiday Monday, 28th August 2017
Start time: 0000 BST
End time: 0600 BST



Purpose:

The Engineering Team will be performing works to restart the call processing server clusters in the platform.



Services Affected:

IP Voice Services



Impact:

Due to the nature of the works there will be a brief period of no more than 15 minutes, where users may experience excessive post dial delay or the inability to make or receive calls. If difficulties are experienced, please retry your call. Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced.


The Engineering team will be working to make sure this is kept as short as possible and carried out at a time which will affect as few users as possible.

Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced.

Comtec is tracking this issue under ticket QDQ-959-83106.

Regards,
Adrian Williams
2nd Line Voice and Data Support
Comtec

www.comtec.com

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

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Adrian Williams
2nd Line Voice and Data Engineer

Comtec

E: Adrian.Williams at comtec.com
T: 01737 228123| M: | F: 01737 228101
W: www.comtec.com

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Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.