[Comtec Announce] [IP Voice Services] Maintenance window 5th March 2017

[Adrian Williams]

Please be advised of the following maintenance window scheduled on Sunday 5th March 2017 to IP Voice Services.

Date: Sunday 5th March 2017
Start time: 0000 GMT
End time: 0600 GMT

Purpose:

The Engineering Team will be performing works to restart the call processing server clusters on the platform.



Services Affected:

IP Voice Services



Impact:

The Engineering team will be working to make sure this is kept as short as possible and carried out at a time which will affect as few users as possible.
Due to the nature of the works there will be a brief period of no more than 15 minutes, where users may experience excessive post dial delay or may receive busy tone when making calls.
If you receive busy tone, please retry.
If you receive silence when attempting calls, please wait as your call will complete after a delay.

Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced.

Comtec is tracking this issue under ticket SBM-870-89522 .

Regards,
Adrian Williams
2nd Line Voice and Data Support
Comtec

www.comtec.com

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.



Adrian Williams
2nd Line Voice and Data Engineer

Comtec

E: Adrian.Williams at comtec.com
T: 01737 228123| M: | F: 01737 228101
W: www.comtec.com

[http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/>


[http://www.comtec.com/wp-content/uploads/2014/10/DCS-Awards-Finalist-Logo-2016-Horiz.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com>



Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.