[Comtec Announce] [IP Voice Services] Service Alert 29th June 2016 - Update 5

[David Croft]

This is an incident notification regarding IP Voice Services.

Date: Wednesday, 29th June 2016
Start time: 16:13 BST (UTC+0100)
End time: 16:41 BST (UTC+0100)

Services affected:

IP Voice Services.

Report:

Our monitoring systems detected partial loss of service to IP Voice
Services including access to the provisioning portals and the loss of
some SIP registrations.

Service was restored at 16:41 and engineering have confirmed service is stable.

Our supplier's engineers remotely powered down a faulty switch to take
it out of service to enable all traffic to route over the secondary
resilient switch in the network. They returned the primary switch to
service during an emergency maintenance window last night.

The vendor, in conjunction with engineering, has gathered more
detailed logs and the investigation is active and ongoing.

Engineering have increased levels of active monitoring to ensure the
issue does not reoccur before the root cause is understood.

Comtec NOC is tracking this issue under ticket [#ULB-279-38308].

Best regards,

David Croft

--
David Croft
Lead Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.