[Comtec Announce] [IP Voice Services] Service Alert 29th June 2016 - Update 1

[David Croft]

This is an incident notification regarding IP Voice Services.

Date: Wednesday, 29th June 2016
Start time: 16:13 BST (UTC+0100)

Services affected:

IP Voice Services.

Report:

Our monitoring systems have detected partial loss of service to IP
Voice Services including access to the provisioning portals and the
loss of some SIP registrations.

Our suppliers have detected a potential hardware failure in their core
network and their engineers are currently investigating the issue to
restore service as soon as possible.

Further details will be supplied as they become available.

Comtec NOC is tracking this issue under ticket [#ULB-279-38308].

Best regards,

David Croft

--
David Croft
Lead Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.