[Comtec Announce] Service Alert 09/05/2016 Outbound calls failing

[Phil Reed]

Confirmation of issue resolved.


Service Alert

Ref: SAA0149

Update
Issued:             2 09/05/2016 10.00

Systems/Services
Affected:

Outbound calling

Incident Summary

Start : 09/05/2016 - 08:30

End :

Service Impact : HIGH

Status : OPEN



Update 2 - 09/05/2016 10:00

Issue:

The issue with
outbound calling has resolved and outbound calls are progressing successfully to
the PSTN.

Actions

Engineering are continuing to investigate an issue with our
carrier side SBCs

We will update you as soon as more information becomes available.

Apologies for the inconvenience caused.



Update 1 - Original Issue 09/05/2016 09:30

Issue:

Our monitoring
systems have alerted our Engineering team that outbound calling is unsuccessful.

Actions

Engineering are currently investigating a potential issue in our
network.

We will update you as soon as more information becomes available.



Phil Reed
Lead Architect

Comtec

E: Phil.Reed at comtec.com
T: 01737 228114 | F: 01737 228101
W: www.comtec.com

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