[Comtec Announce] [Core Network] Service Alert 5th January 2016 - Update 1

[David Croft]

This is an incident notification regarding a temperature event at site
CLBIS02 (Interxion LON1).

Date: Tuesday, 5th January 2016
Start time: 03:35 GMT
End time: 05:25 GMT

Services affected:

Services hosted at or terminating in site CLBIS02 (Interxion LON1).

Report:

Comtec NOC observed cooling failure at site CLBIS02 at 03:35 and the
temperature rose steadily until 05:25 at which time cooling was
restored.

A decision was made to shut down equipment to prevent damage, however
as the temperature then began to fall, this step was not taken.

Temperature and humidity are beginning to stabilise but are still well
outside operating tolerances and so we will continue to monitor the
situation closely. We are also awaiting an incident report from
Interxion.

One VM server shut down automatically due to temperature violation;
this server was used for community and mirror services and no customer
services were impacted.

Comtec NOC is tracking this issue under ticket [#GJK-875-91806].

Regards,

David Croft

--
David Croft
Lead Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.