[Comtec Announce] [Core Network] Maintenance window 19th September 2015 - Update 3

[David Croft]

Further to the issues mentioned below, a hardware issue has been
diagnosed. Replacement hardware is en route with an ETA of 00:00

Regards

David Croft

On 19 September 2015 at 20:54, David Croft <david at comtec.net.uk> wrote:
> Good evening,
>
> During the course of this maintenance, a fault has developed on a core
> router. We are engaged with vendor TAC to resolve the issue. An
> estimated time of repair is not yet available.
>
> Regards
>
> David Croft
>
> On 19 September 2015 at 18:09, David Croft <david at comtec.net.uk> wrote:
>> Good afternoon,
>>
>> Please be advised that the service-affecting portion of this
>> maintenance is about to begin.
>>
>> Regards,
>>
>> David Croft
>>
>> On 26 August 2015 at 08:29, David Croft <david at comtec.net.uk> wrote:
>>> Please be advised of the following maintenance window scheduled at our
>>> Telecity HEX6-7 (LNPOP02) site:
>>>
>>> Start date: Saturday, 19th September 2015
>>> Start time: 12:00 BST (UTC+0100)
>>> End time: 20:00 BST (UTC+0100)
>>>
>>> Purpose:
>>>
>>> We will be making changes to our core network to support additional
>>> interconnects in our IPVS platform. This work will restore n+3
>>> redundancy to our IPVS interconnection following the work undertaken
>>> to resolve the service alerts on 1st July 2015 and 9th July 2015.
>>>
>>> Services affected:
>>>
>>> All services hosted in or single-homed out of Telecity HEX6-7
>>> (LNPOP02) including Cloud Ethernet circuits single-homed to this
>>> location. Resilient Cloud Ethernet circuits will fail over to other
>>> sites and therefore not be affected. Services at other sites will not
>>> be affected.
>>>
>>> Impact:
>>>
>>> HIGH.
>>>
>>> Services are at-risk during this window. As part of this work it will
>>> also be necessary to relocate network equipment and therefore there
>>> will be an outage at this location of up to 1 hour during the above
>>> window.
>>>
>>> Our engineering team will be working to minimise the extent and
>>> duration of this disruption.
>>>
>>> Comtec NOC is tracking this issue under ticket [#SNH-216-20775].
>>>
>>> Regards,
>>>
>>> David Croft
>>>
>>> --
>>> David Croft
>>> Lead Engineer
>>>
>>> Comtec Enterprises Ltd
>>> Comtec House
>>> 46a Albert Road North
>>> Reigate Industrial Estate
>>> Reigate
>>> Surrey RH2 9EL
>>>
>>> Tel: 0845 899 1400
>>> Fax: 0845 899 1401
>>> www.comtec.com
>>>
>>> For urgent operational issues please always contact noc at comtec.com
>>> or 0845 899 1423 and not any named individual.
>>
>>
>>
>> --
>> David Croft
>> Lead Engineer
>>
>> Comtec Enterprises Ltd
>> Comtec House
>> 46a Albert Road North
>> Reigate Industrial Estate
>> Reigate
>> Surrey RH2 9EL
>>
>> Tel: 0845 899 1400
>> Fax: 0845 899 1401
>> www.comtec.com
>>
>> For urgent operational issues please always contact noc at comtec.com
>> or 0845 899 1423 and not any named individual.
>
>
>
> --
> David Croft
> Lead Engineer
>
> Comtec Enterprises Ltd
> Comtec House
> 46a Albert Road North
> Reigate Industrial Estate
> Reigate
> Surrey RH2 9EL
>
> Tel: 0845 899 1400
> Fax: 0845 899 1401
> www.comtec.com
>
> For urgent operational issues please always contact noc at comtec.com
> or 0845 899 1423 and not any named individual.



-- 
David Croft
Lead Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.