[Comtec Announce] [Core Network] Service Alert 31st July 2014 - Update 2

[David Croft]

This is an incident notification regarding Internet connectivity.

Date: Thursday, 31st July 2014
Start time: 09:13 BST (UTC+0100)
End time: 10:41 BST (UTC+0100)

Services affected:

Internet access.

Report:

We were observing intermittent degraded performance towards some
Internet destinations. VoIP services and networks accessed over
peering connections were not affected.

We determined that PT Telekomunikasi Indonesia (AS7713) were
redistributing our routes without our authorisation, interfering with
our global routing. We shut down the affected peering session and
notified the London Internet Exchange (LINX). This resolved the issue.

PT Telekomunikasi Indonesia have informed us that their customer
Myanmar Telecom had a misconfiguration and that they have shut them
down. We will wait until this evening before re-establishing the
peering session.

This is the final update.

Comtec NOC is tracking this issue under ticket [#TWW-162-82542].

Regards,

David Croft

--
David Croft
Lead Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
DDI: 01737 339298
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.