[Comtec Announce] [Core Network] Service Alert 31st July 2014

[David Croft]

This is an incident notification regarding Internet connectivity.

Date: Thursday, 31st July 2014
Start time: 09:13 BST (UTC+0100)

Services affected:

Internet access.

Report:

We were observing intermittent degraded performance towards some
Internet destinations. VoIP services were not affected. Engineering
are currently investigating.

We have determined that PT Telekomunikasi Indonesia (AS7713) were
redistributing our routes without our authorisation, interfering with
our global routing. We have shut down the affected peering session and
notified the London Internet Exchange (LINX).

We will continue to monitor the situation.

The next update will be issued in 30 minutes.

Comtec NOC is tracking this issue under ticket [#FXV-431-24381].

Regards,

David Croft

--
David Croft
Lead Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
DDI: 01737 339298
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.