[Comtec Announce] [Core Network] Service Alert 17th July 2014 - Update 2

[David Croft]

This is an incident notification regarding our core network at
Interxion LON1 (Site CLBIS02).

Date: Monday, 9th June 2014
Start time: 13:54
End time: 14:18

Services affected:

Core Network
Services single-homed out of Interxion LON1 (CLBIS02).

Report:

We observed a large increase in temperature over a short time window.
The data centre dispatched engineers to investigate and the
temperature quickly dropped again.

A service alert was issued at 14:08 to warn customers of the
possibility of a short-notice shutdown to prevent equipment damage.
However, no shutdown was necessary and no services were impacted.

The probable cause appears to have been other customers working nearby
placing equipment in front of our rack and blocking airflow.

We have asked the data centre to install additional ventilation floor
tiles in front of our rack to prevent this issue happening again and
will follow up to ensure that this work is completed.

This is the final update.

Comtec NOC was tracking this issue under ticket [#BHC-445-92607].

Best regards,

David Croft

--
David Croft
Lead Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
DDI: 01737 339298
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.