[Comtec Announce] [Core Network] Service Alert 17th July 2014

[David Croft]

This is an incident notification regarding our core network at
Interxion LON1 (Site CLBIS02).

Date: Monday, 9th June 2014
Start time: 13:54

Services affected:

Core Network
Services single-homed out of Interxion LON1 (CLBIS02).

Report:

We have observed an increase in temperature of six degrees C in a five
minute window. The data centre has dispatched engineers to
investigate.

If the temperature continues to rise at the current rate, we may find
it necessary to shut down equipment at short notice to prevent damage.
If this becomes necessary, services hosted in Interxion LON1 CLBIS02
(including customers with Cloud Ethernet circuits that are
single-homed to CLBIS02) will be interrupted.

The rest of the network will route around this site and operations
will not be impacted.

The next update will be issued in 15 minutes.

Comtec NOC is tracking this issue under ticket [#BHC-445-92607].

Best regards,

David Croft

--
David Croft
Lead Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
DDI: 01737 339298
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.