[Comtec Announce] [Core Network] Maintenance window 13th July 2014 - Update 1

[David Croft]

Good afternoon,

Our maintenance has been completed successfully. If you experience any
issues following this work, please contact noc at comtec.com.

Regards,

David Croft

On 27 June 2014 22:51, David Croft <david at sargasso.net> wrote:
> Please be advised of the following maintenance window scheduled on our network:
>
> Date: Sunday, 13th July 2014
> Start time: 10:00 BST (UTC+0100)
> End time: 14:00 BST (UTC+0100)
>
> Purpose:
>
> We will be performing software upgrades on our distribution switches at Reigate.
>
> Services affected:
>
> All services hosted in Comtec House, Reigate (LSREI01).
>
> Impact:
>
> Low.
>
> The redundant pair of distribution switches will be upgraded one at a
> time. Customers who have connected to both distribution switches per
> our recommendations will observe no operational impact as they will
> fail over to the redundant switch while the other is being upgraded.
>
> Customers who are single-homed to our network will observe a period of
> downtime of 5-15 minutes during this window. In the event that
> roll-back is required, there will be a further interruption while the
> original software is restored.
>
> No outage is anticipated due to the resilient nature of our network
> and transport out of Reigate, however services are "at-risk" during
> this window. IP voice services will be unaffected.
>
> Comtec NOC is tracking this issue under ticket [#GZO-670-71256].
>
> Regards,
>
> David Croft


-- 
David Croft
IT - Network Engineering

Sargasso Networks
http://www.sargasso.net/

For support enquiries please always contact support at sargasso.net
and not any named individual. UK: 0845 034 5020 USA: 212-400-1694