[Comtec Announce] [IP Voice Services] Service Alert 30th June 2014 - Update 4

[David Croft]

This is an incident notification regarding IP Voice Services.

Date: Monday, 30th June 2014
Start time: 18:00 BST (UTC+0100)
End time: 18:49 BST (UTC+0100)

Services affected:

IP Voice Services routing to/from PSTN.

Report:

The engineering team was investigating an issue affecting all off-net
call routing. On-net calls remained unaffected.

Following the incident, we experienced continuing issues with
excessive post-dial delay and/or a short delay before media
establishing on answer. There was also some ongoing instability with
calls to/from the PSTN.

At this time, engineering has fully resolved all residual issues on
the primary and secondary carrier-side SBCs in liaison with our
vendor.

Calls are now progressing normally to/from the PSTN.

Further details will be supplied once all investigations have been completed.

Comtec NOC is tracking this issue under ticket [#OEE-382-69090].

Best regards,

David Croft

--
David Croft
Lead Network Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.