[Comtec Announce] [IP Voice Services] Service Alert 30th June 2014 - Update 3

[David Croft]

This is an incident notification regarding IP Voice Services.

Date: Monday, 30th June 2014
Start time: 18:00 BST (UTC+0100)
End time: 18:49 BST (UTC+0100)

Services affected:

IP Voice Services routing to/from PSTN.

Report:

The engineering team was investigating an issue affecting all off-net
call routing. On-net calls remained unaffected.

Although off-net calling has been restored, we are experiencing some
issues with excessive post-dial delay and/or a short delay before
media establishing on answer.

We are currently experiencing some ongoing instability with calls
to/from the PSTN. However the issue with post dial-delay has been
reduced.

Engineering are continuing to investigate these issues. We will update
you as the situation progresses.

Comtec NOC is tracking this issue under ticket [#OEE-382-69090].

Best regards,

David Croft

--
David Croft
Lead Network Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.