[Comtec Announce] [IP Voice Services/Hosted Contact Centre] Service Alert 18th March 2014 - Update 3

[David Croft]

This is an incident notification regarding IP Voice Services and Hosted
Contact Centre.

Date: Tuesday, 18th March 2014
Start time: 11:45 GMT
End time: 14:21 GMT

Services affected:

IP Voice Services
Hosted Contact Centre

Impact:

HIGH.

Report:

During this time there were issues with one-way audio on calls on both
the IPVS and HCC platforms. On-net calls were not affected.

IP Exchange have informed us that the issue was caused during a preparatory
work for a planned upgrade on the BT 21CN core network. These changes have
since been rolled back and service is confirmed fully restored as of 14:21.

We will issue a further update if more information becomes available.

Regards,

David Croft

--
David Croft
Lead Network Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.
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