[Comtec Announce] [IP Voice Services/Hosted Contact Centre] Service Alert 18th March 2014 - Update 1

[David Croft]

This is an incident notification regarding IP Voice Services and
Hosted Contact Centre.

Date: Tuesday, 18th March 2014
Start time: 11:45 GMT
End time: Ongoing

Services affected:

IP Voice Services
Hosted Contact Centre

Impact:

HIGH.

Report:

We are aware of an ongoing issue with one-way audio on outbound calls
on both the IPVS and HCC platforms.

We do not yet have an estimated time to resolution, however this is
affecting all customers on these platforms across all providers, and
is being treated with the utmost priority by the supplier.

A further update will be issued as soon as more information is available.

Regards,

David Croft

--
David Croft
Lead Network Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.