[Comtec Announce] [IP Voice Services] Maintenance window 1st March 2014

[David Croft]

Please be advised of the following maintenance window scheduled on the
IP Voice.Services Call Recording system.

Date: Saturday, 1st March 2014
Start time: 18:00 GMT
End time: 01:00 GMT

Purpose:

The engineering team will be performing works to migrate the database
and web-service elements of the call recorder to new server hardware,
as well as integrating further media server elements to the system.

These works represent significant investment into a new hardware
platform to improve system performance and increase capacity.

Services affected:

IP Voice Services - Call Recording

Impact:

Due to the nature of these works, the portal will be unavailable for
most of this period, so please refrain from using the portal or
accessing the call recording system using the archiving or desktop
notifier tools.

Although the portal will be unavailable, calls will continue to be
recorded throughout the window and will be available in the system
after the works are complete.

The engineering team will be working to make sure the portal
unavailability is kept to a minimum.

Our engineering team will be closely monitoring all systems and
services, as well as the above, to ensure any disruption is as brief
as possible if experienced.

Best regards,

David Croft

-- 
David Croft
Service Delivery Manager

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
DDI: 0845 034 5021
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.