[Comtec Announce] [IP Voice Services] - Emergency Engineering Works 08/01/2014 PEWA0161

[Richard Betson]

Please be advised of the following emergency engineering works on the IP Voice Services platform:

Date: 21:00, 08/01/14 to 01:00, 09/01/2014.

Purpose
The BT IPVS Engineering Team will be performing works to address the issue seen with Call Recording in SAA0086 between 2100 on 08/01/2014 and 0100 on 09/01/2014.

Impact
As part of these works the recording elements of the system will need to be restarted so some calls may not be fully recorded or recorded at all.
The restart of these elements will take a few minutes and may be required multiple times; we will work to carry out these restarts at times that will have the least impact.

The BT IPVS Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced.


Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact noc at comtec.com or
0845 899 1423 and not any named individual.