[Comtec Announce] [IP Voice Services] - Service Alert SAA0075 Update 3

[Richard Betson]

Service Alert
Ref:          SAA0075
Update Number:         3
Update Issued:           30/07/2013 - 16:40
Date/Time:                   30/07/2013 - 14:30 - 15:30

Systems/Services Affected:
Some ISPs DNS servers and some public DNS servers are temporarily not resolving the DNS records for 'yourservices.co.uk' domain.

The following services currently use the 'yourservices.co.uk':-
Provisioning Services - BP and SPA
ACD Wallboard
Phone configuration files servers (Polycom/Cisco/Linksys/Panasonic)
Mobile Office
Call Recording Portal
Service Assurance
Incident Summary

Date : 30/07/2013
Start : 14:30
End :  15:35

We have become aware that the domain 'yoursevices.co.uk' is not being resolved by some ISP's DNS servers and some public DNS providers.

Our engineering team is currently investigating this issue.
We will keep you updated as more information becomes available

If this critical for your customers etc, you should be able to provide a workaround:-

1)       configure 'localhost' entries.
2)      If your router/firewall/DHCP servers are able to support local DNS entries

The necessary IP addresses to assist you with this configuration are in our firewall guide available on our support centre.

Apologies for the inconvenience caused.

Update 2

The underlying issue with the DNS records for 'yourservices.co.uk' has been corrected.
Due to the nature of DNS the re-propagation of the DNS entry throughout the internet may take some time depending on the individual ISPs in use.

Update 3

Further analysis by our engineering team post resolution of this incident indicates that a small number of addresses using the 'hipcom.co.uk' domain may also have been affected. This may have, for a small minority of users, temporarily affected the phone's ability to register. Apologies for the inconvenient caused.

Regards,
Comtec Network Operation Centre

For urgent operational issues please always contact noc at comtec.com or
0845 899 1423 and not any named individual.