[Comtec Announce] EMERGENCY Engineering Work 29/09/2012 - Update #1

[David Croft]

The router has failed to return to service. We are working on the
problem and an engineer is en route as a backup.

Regards,

David Croft

On 29 September 2012 19:50, David Croft <david at comtec.net.uk> wrote:
> We have lost management connectivity to our core router at our LNPOP02
> location. This is currently believed to be due to a software bug
> causing memory exhaustion.
>
> At this time the device passing traffic normally, however, this is an
> unacceptable risk and the situation may quickly degrade further.
> Therefore we will be rebooting this device at 23:00 BST. Customers
> single homed to this location (including non-redundant 21CN Cloud
> Ethernet customers) will experience an outage of up to 10 minutes
> while this takes place.
>
> Regards,
>
> David Croft
>
> --
> David Croft
> Lead Network Engineer
>
> Comtec Enterprises Ltd
> Comtec House
> 46a Albert Road North
> Reigate Industrial Estate
> Reigate
> Surrey RH2 9EL
>
> Tel: 0845 899 1400
> Fax: 0845 899 1401
> www.comtec.com
>
> For urgent operational issues please always contact noc at comtec.com
> or 0845 899 1423 and not any named individual.



-- 
David Croft
Lead Network Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.