[Comtec Announce] [IP Voice Services] Service Alert : SAA0023 26/04/12 13:02

[Richard Betson]

Please be advised of the following Service Alert on the IP Voice Services platform:

Date: 13:02 to 13:09 on Thursday, 26/04/2012.

Description

The IPVS Engineering team have identified an issue on the Call Recorder causing the web GUI to become unresponsive. It is understood that stuck user sessions in the web GUI were accumulating and causing unexpectedly high memory usage, in consultation with the vendor the decision was taken to restart the Web Server element of the system at 13:00.

Impact

This caused the web GUI for the Call Recorder to be offline from 13:02-13:09, during this period calls would have been recorded as usual. Only clients who use the network call recording will have been affected.
The IPVS Engineering team are continuing to monitor the memory usage of the Web Server, if any further actions are required we will update you accordingly.


Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact noc at comtec.com or
0845 899 1423 and not any named individual.