[Comtec Announce] 21CN Service Outage - 17/04/12 11:08 - Update #16

[David Croft]

I can confirm that all circuits were restored at 10:15 this morning
and that service has been stable since that time. The total outage
duration was 23 hours, 7 minutes.

Our management team are now in discussions with BT management
regarding the scale and duration of this disaster, and what can be
done on both sides to mitigate the risk of a future occurrence. We are
also told that a project team has already been assembled within BT
Openreach to analyse this outage with a goal of improving routing
diversity.

We will provide a final update with the outcome of these discussions
in the next few days.

I can confirm that no customer with redundant connections into our
network was affected. While, in this instance, BT missed their repair
deadline due to the severity of the third-party damage, we do advise
customers who rely on network connectivity for business operations to
consider the cost/benefit of adding resilience to such connectivity.
We have a range of products that fill this need, from guaranteed
diversely-routed fibre, to copper EFM or ADSL backup with automatic
failover. Please talk to your account manager if you wish to discuss
these further.

Regards,

David Croft

-- 
David Croft
Lead Network Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.