[Comtec Announce] Utility power outage 28th November 2007

[David Croft]

EDF restored utility power at 11:41 GMT. This outage affected a wide
area and caused our contract fuel supplier to be backed up on
deliveries. Due to UPS and fuel cell backup, our actual downtime was
only between 11:18 and 11:41 GMT.

Areas affected

Banstead
Tadworth
Kingswood
Chipstead
Coulsdon
Merstham
Reigate
Redhill
Walton On The Hill
Surrounding Areas

Obviously we will be looking into preventing a recurrence of this
outage and we have taken the first step by ordering additional reserve
fuel.

Regards,

David


On 28/11/2007, David Croft <david at comtec.net.uk> wrote:
> EDF are unable to advise us of an estimated time to repair the utility
> supply. We have additional fuel en route from our suppliers however we
> are not expecting this to arrive in time. Although we have already
> shut down all non-essential systems, we are expecting the remaining
> fuel and UPS batteries to be depleted within the next hour.
>
> During this time the NOC telephone and e-mail addresses will be
> unavailable as the NOC runs on the same UPS. As soon as additional
> fuel arrives or utility power is restored, we will be back online. We
> will keep you updated.
>
> Regards,
>
> David
>
>
> On 28/11/2007, David Croft <david at comtec.net.uk> wrote:
> > Due to a utility power outage, Comtec House has been running on our
> > backup hydrogen fuel cells since 08:23 GMT. We will make a further
> > report when power is restored.
> >
> > Please use noc at comtec.com to reach us during this time.
> >
> > Regards,
> >
> > David
> >
> > --
> > David Croft
> > Lead Network Engineer
> >
> > Comtec Enterprises Ltd
> > Comtec House
> > 46a Albert Road North
> > Reigate Industrial Estate
> > Reigate
> > Surrey RH2 9EL
> >
> > Tel: 0845 899 1400
> > Fax: 0845 899 1401
> > www.comtec.com
> >
> > Ranked No. 4 In Deloitte Fast 50.
> >
> > For urgent operational issues please always contact noc at comtec.net.uk or
> > 0845 899 1423 and not any named individual.
> >
> > CONFIDENTIAL:- The information contained in this e-mail and any
> > attachment is confidential. It is intended only for the named
> > addressee(s). If you are not the named addressee please notify the
> > sender immediately and do not disclose, copy or distribute the
> > contents to any other person other than the intended addressee(s).
> >
>