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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;page-break-after:avoid">
<b><u><span lang="EN-US" style="font-size:28.0pt">Service Alert</span></u></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:20.0pt">Ref: SAA0149</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">Update<br>
Issued: 1 (original issue) </span></b><span lang="EN-US">09/05/2016 09.30</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">Systems/Services<br>
Affected:</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Outbound calling</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:14.0pt">Incident Summary</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">Start :
</span></b><span lang="EN-US">09/05/2016 – 08:30 </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">End
</span></b><span lang="EN-US">: </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>Service Impact</b> : HIGH<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>Status</b> : OPEN<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:14.0pt"> </span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:14.0pt">Update 1 – Original Issue 09/05/2016 09:30</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Issue:<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:10.0pt">Our monitoring<br>
systems have alerted our Engineering team that outbound calling is unsuccessful.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Actions<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Engineering are currently investigating a potential issue in our<br>
network.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">We will update you as soon as more information becomes available.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Apologies for the inconvenience caused.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><br>
<br>
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<br>
<span style="font-size:10.0pt;
font-family:"Calibri";mso-fareast-font-family:Calibri;mso-fareast-language:
EN-GB;mso-no-proof:yes"><b>Phil Reed</b><br>
Lead Architect<br>
</span><br>
<b><span style="font-size:10.0pt;
font-family:"Calibri";mso-fareast-font-family:Calibri;color:#3366FF;
mso-fareast-language:EN-GB;mso-no-proof:yes">Comtec</span></b><br>
<span style="font-size:10.0pt;
font-family:"calibri","sans-serif";mso-fareast-font-family:Calibri;mso-fareast-language:
EN-GB;mso-no-proof:yes"><br>
E: Phil.Reed@comtec.com <br>
T: 01737 228114 | F: 01737 228101 <br>
W: www.comtec.com<br>
<br>
<a href="http://www.comtec.com/"><img src="http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg"></a><br>
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<br>
<a href="http://www.dcsawards.com"><img src="http://www.comtec.com/wp-content/uploads/2014/10/DCS-Awards-Finalist-Logo-2016-Horiz.jpg"></a>
<a href="http://www.comtec.com"><img src="http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg"></a><br>
<br>
<p class="MsoNormal" style="background:white"><br>
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<p class="MsoNormal"><b><span style="font-size:8.0pt;color:black;mso-fareast-language:EN-
GB"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span font-family:?Calibri?;="" style="font-size:8.0pt;mso-fareast-language:EN-GB">Registered Office:
</span></b><span style="font-size:8.0pt;mso-fareast-language:EN-GB">Comtec House, Albert Road North, Reigate, Surrey RH2 9EL<o:p></o:p></span></p>
</span><span style="font-size:8.0pt;mso-fareast-language:EN-GB"><br>
CONFIDENTIALITY NOTICE<o:p></o:p></span>
<p></p>
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