[Comtec Announce] [Core Network] Maintenance window 18th November 2017

[David Croft]

Please be advised of the following maintenance window scheduled at our
Equinix LD8 (formerly Telecity HEX 6-7) (LNPOP02) site:

Start date: Saturday, 18th November 2017
Start time: 14:00 GMT (UTC+0000)
End time: 23:59 GMT (UTC+0000)

Purpose:

We will be installing additional equipment to increase capacity at our
Equinix LD8 (LNPOP02) site.

We will be performing router upgrades and applying security updates
commencing from 20:00.

Services affected:

All services hosted in or single-homed out of Equinix LD8 (LNPOP02)
including Cloud Ethernet circuits single-homed to this location.
Services at other sites will not be affected.

Impact:

MEDIUM/HIGH.

Single-homed Cloud Ethernet customers will suffer a brief outage
(maximum 15 minutes) during this window while the device they are
connected to is upgraded. In the event a roll-back is required, a
further outage of similar duration will occur. This service-affecting
work will not commence prior to 20:00.

For work prior to 20:00, and for other services, this is an "at-risk"
notification only and no impact to service is expected.

Our engineering team will be monitoring all services and circuits
closely and if any outage is experienced, it is expected to be very
brief.

Comtec NOC is tracking this issue under ticket [#IOW-305-35732].

Regards,

David Croft

-- 
David Croft
Lead Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.