[Comtec Announce] [Cloud Ethernet] Maintenance window 27th October 2016

[David Croft]

Please be advised of the following maintenance window scheduled by BT Wholesale:

Date: Thursday, 27th October 2016
Start time: 00:01 BST (UTC+0100)
End time: 06:00 BST (UTC+0100)

Purpose:

BT have advised us that they will be upgrading some network hardware
in the London Greenwich region to provide more capacity and faster
throughput.

Services affected:

Cloud Ethernet (All BT Wholesale variants) terminating in our Telecity
HEX (LNPOP02) PoP.

Resilient circuits and those connected to other PoPs are not expected
to be affected.

Impact:

HIGH.

There will be a interruption to all BT Wholesale Cloud Ethernet
services single-homed to our Telecity HEX (LNPOP02) node during this
window. BT expect an outage of 50-60 minutes to end-users if all goes
well, but this could extend to 2hrs if they have a problem.

Other services hosted in Telecity HEX will not be affected, and
resilient Cloud Ethernet services will not be affected.

Comtec NOC is tracking this issue under ticket [#LEY-447-24652]. BT
PEW ref PW317240.

Regards,

David Croft

--
For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.

David Croft
Lead Network Engineer

Comtec

E: David.Croft at comtec.com
T: 01737 339298 | F: 0845 8991401
W: www.comtec.com

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