[Comtec Announce] FW: [IP Voice Services ] Service Alert 24th November 2015 - Update 1

[Adrian Williams]

This Is an incident notification regarding [IP Voice Services] Service Alert 24th November 2015

Date: Tuesday 24th November 2015 
Start time: 11:10am GMT
End time: 11:30am GMT


Systems/Services Affected:

Intermittent calling issues to and from the PSTN

Intermittent issues with Device Registration

Affecting a subset of Users on the platform



Report:

Calls and device registrations have now returned to normal levels.

For any users that are not yet re-registered, please reboot your device. If the issues remain, please raise a ticket in the usual manner and the team will investigate each case. 

A post-incident review will be made available. 
Apologies for the inconvenience this has caused.

Comtec is tracking this issue under ticket QYD-363-66563

Regards,
Adrian Williams
2nd Line Voice and Data Support
www.comtec.com

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.


Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

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